from mundane to magnificent ~ from common to uncommon ~ from ordinary to not so ordinary
Intrix Dolls are soft-bodied dolls. They can sit by themselves, but they will not stand alone by themselves. In some of the photos the standing dolls are either leaning on something for support or they are the special dolls we eventually made with an inside frame which made them much easier to position. However, these "skeleton" dolls are definitely not cuddly and not soft!
The doll you receive will be a soft bodied and cuddly doll that will not have an internal frame.
Ordering is generally transacted through the "Shop" page on our website, If you prefer, you may mail us your order details and a check via the US postal service but be advised that we will wait to ship until your check clears our bank.
When ordering the Intrix Doll, be sure to (1) order the doll and (2) send us an email with the following information: your choice for your doll's first outfit, the color of the doll's hair and eyes, name for the doll's heart, order number and your name.
Some of the books can be ordered through local bookstores and may also be available on Amazon.com.
The Intrix Doll is sold only by Intrix, Inc. We also have a presence (Dolls by Intrix) on Etsy.com. We encourage you to make an appointment and come by to visit the dolls in person. If time or distance does not make this practical, you may wish to request a sample of her skin fabric and/or her hair and we will gladly send it to you.
We want you to be delighted with your purchase from Intrix, Inc., so please take time to read the pertinent information and description on the website before ordering. If you have a concern after your shipment arrives, please contact us within 14 days of the date of delivery so we can do our best to make it right. If there is an error on our part we will replace, repair, of refund as appropriate. In an elective return by the customer, we will deduct original shipping charges from your refund and return shipping will be the customer's responsibility. For additional questions, please do not hesitate to contact us.
We ship only to addresses within the USA with one exception. At this time we are unable to ship any item with stuffing to addresses in the state of Massachusetts. Parcels are shipped via USPS or UPS depending on the item. There are no additional shipping charges for the Intrix Doll or her accessories. Books are charged at $1.49 per book.
Sales made in Washington State pay sales tax. Sales tax is also charged on shipping costs within Washington. Items sold via internet to out of state customers but picked up in Washington State pay sales tax at the time of pick up (ref. WAC-458-20-193, Part 2). Internet sales shipped to addresses outside Washington State do not pay sales tax.
At the present time we have no plans to put any of our products on sale. However, due to the increase in materials and supply line difficulties, If anything, the price may have to increase.
We here at Intrix, Inc. are not website and internet gurus. We do know that we ask only for the personal information required to ship and communicate with you regarding your order. We do not share your information with any other company or organization. Your payment information goes through PayPal and therefore Intrix, Inc. does not see any of your credit information.
Our website and shopping cart are built on the Website Builder provided by GoDaddy.com with whom we have done business for the last twenty plus years. The website "cookie" notification makes our site compliant with UK and EU GDPR data requirements. Our URL is "https" indicating it is a secure website.
In many cases the Intrix Doll can be repaired although it may require replacing certain parts. Visit the Makeovers page for examples of what we have done. However, fabrics do fade and change over time so, for example, a new arm may not match the rest of your doll. Although a synthetic fabric, Nomex® will darken over time. In addition, each order of fabric or yarn will vary slightly from previous orders and that which was used when your doll was made. Please do not hesitate to contact us if your have questions regarding hospitalization for your doll.
Yes, individual and replacement items are available by request. However, in the case of a single boot, the replacement fabric we use may or may not exactly match the one you have so you may want to consider ordering both boots.
We apologize for any missed communication as it is definitely not our intent to ignore you. If you left a message on the phone or email, it may not have gotten to us. Please understand that on occasion a message will drift off somewhere into the great nether lands of cyberspace never to be found.
By Telephone: If you are calling by telephone, we may not have heard the phone ring. When machines are running, phones are difficult to hear. Also, note that we no longer answer telephone calls that are identified as potential scam or as unknown caller.
By email: We check our messages once a day and sometimes more. And then, it could be we accidentally deleted your message before we were able to answer it.
We hope that none of the above ever happens but if you do not hear back from us, please do try again.
Several years ago we changed the platform on which our website is built. Because we kept the same web address this involved deleting one website in order to upload the new one. Unfortunately, some of the pages from the earlier website may still continue to show up in searches.
Each doll a work of art. They are not made on a production line in a developing nation, but are customized and made one at a time here at our location. As a work of art they are not required to be safety tested. However, safety is important. Therefore the Dolls have been tested by a third party CPSC certified testing lab in the United States and found to be in compliance with USA federal toy safety standards. Certificates of compliance may be viewed from the download page. Please feel free to contact us if you have a question.
Stuffed toys made in the USA? Really? Yes. Our creations are made here in the State of Washington where we can oversee all aspects of their production.
Whenever possible we prefer domestic sources. Unfortunately, the production of most fabrics is now overseas, but we are pleased to report that the Nomex® fabric in the debut garments and the polyester stuffing are manufactured in the USA. Due to recent Covid complications, our supply train may at times restrict our production. If this is the case, we will notify you when we receive your order.
We believe in equal opportunity and that the diversity of our country's population contributes to the growth and betterment of our nation.